Frequently Asked Questions

  • How many countries does BorderJump serve?

    Currently BorderJump services over 200 countries around the world and continues to expand the markets and currencies we support all the time.
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  • How much does it cost?

    Initial set up fees are very reasonable and depend on the level of service desired by the client. Transaction and shipping fees are also low compared to typical international rates from well-known shipping companies or other service providers.
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  • How do I get started?

    Contact BorderJump at borderjump.com/start and we will assess your individual needs and recommend a solution for your company. The time from first assessment to international access can be as short as 45 days.
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  • How do my shipments get to BorderJump?

    Merchants can consolidate an entire day’s international orders and ship them to one of BorderJump’s U.S. hubs all at once using their preferred shipping methods. After a consolidated shipment is received, it is separated by the country of delivery and shipped to the destination hub with products from other BorderJump clients with the same final destination. These consolidated inbound and outbound shipments save time, fuel and money and can reduce your company’s carbon footprint.
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  • Can I stage popular products at BorderJump’s hub?

    BorderJump can provide fulfillment services at our Miami hub for orders destined for Latin American and the Caribbean. The service is ideal for merchants that sell a large volume of a limited number of products. Staging product in Miami can dramatically reduce inbound freight charges and reduce the total time in transit to the recipient. We can also customize the contents of your shipments by adding foreign-language manuals and accessories to conform to market-specific needs.
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  • Can I send consolidated shipments to BorderJump’s hub?

    Yes, we will gladly accept consolidated shipments at our hub. Our operations are configured to efficiently process individual packages or pallets.
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  • Is there any data exchange needed to install BorderJump’s services?

    In order to process your shipments, we require information about the package contents and the recipient. We will guide you through setting up the data feed you’ll need to link with BorderJump. Having this advance notice about inbound packages allows us to verify recipients, screen contents and minimize the time packages remain in our U.S. hub. This window also provides an opportunity to stop packages we suspect are the result of fraudulent orders or others that may need to be redirected or returned before leaving the U.S.
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  • Are the shipments I send to BorderJump insured?

    BorderJump offers insurance on all packages from the time they arrive at our hub all the way through the delivery chain.
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  • What kind of fraud protection does BorderJump offer?

    All purchases made through BorderPay are protected against fraud. BorderJump screens these orders for fraud and assumes the risk of chargebacks. For Aeropost Certified Merchants (ACMs), we guarantee up to $500 against fraud for any shipment to a member of the Aeropost Network.
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  • How fast can my customers expect their shipments to arrive?

    Shipment times vary from country to country and upon selected service level, but most packages arrive within 3-10 days after receipt at one of our U.S. hubs.
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  • Can I track the packages I send through BorderJump?

    Where available, BorderJump offers full package tracking visibility from the time shipments leave your warehouse or fulfillment center to the ultimate delivery to your customer, including customs clearance information. Merchants can view complete tracking information by logging into 
folio.borderjump.com while recipients can check track.borderjump.com to monitor delivery status.
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  • Which is better, Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)?

    Depending on market and consumer preference, either option may be preferred. DDP offers a customer experience that is more like a traditional U.S. transaction because there are no payments due on delivery, but it requires more setup work on the front end. In markets where duties and taxes are uniformly and predictably applied, customers often prefer to pre-pay duties in the shopping cart. In contrast, DDU is easier to set up and administer with lower administration costs, but has the risk of packages being abandoned if duties are not paid by the final customer. BorderJump works closely with your customers to ensure that local charges are paid and package refusals are minimized. DDU and DDP can work easily in tandem to provide customers with the choice of how they want to handle duties and taxes.
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  • Should I change the language of my website to sell internationally?

    Many merchants begin their international expansion by targeting English-speaking countries. Although many international consumers prefer to shop on English-language websites, successfully addressing other markets often involves translation. BorderJump's in-house resources and strategic partnerships can rapidly transform English sites to localize the customer experience. 
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  • Do I need to update my pricing for international customers?

    It is advantageous to display prices in your customer’s local currency, and BorderJump provides the tools to make this easy. We suggest that you do not alter product pricing levels, however, because international customers can easily compare their pricing to the prices customers see in the U.S. Price consistency is an essential part of building the trust relationship with your new international customers.
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  • How do you handle returns?

    In many cases, the high costs of return freight and outbound duties keep customers from returning products. For those who do want to return their purchases, BorderJump has a network of local returns processing hubs spread across our markets. After following your policies for requesting a return, customers send their merchandise to one of our local hubs at their own expense. We collect the packages, consolidate all BorderJump merchant returns and ship them back to the United States at regularly scheduled intervals. A rate table for import into the U.S. will be provided as part of the BorderShip launch package.
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  • Do transactions still occur on my website or does BorderJump redirect buyers to an outside website?

    Transactions occur on your website so you remain in control of the customer experience. BorderPay is an API-driven payment platform. We require specific information to be collected from customers, but you have complete control over the style of the checkout. We will also provide you with a terms and conditions statement and other boilerplate language that will clearly communicate the relationship between your company and BorderJump. In all cases, we keep your customer information confidential and do not use it any way without your explicit approval.
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  • I cannot accept international credit cards in my shopping cart. 
What other options are there?

    You may be surprised to find that your existing credit card processing relationship already allows acceptance of international credit cards. Many merchants disable this option because some fraud screening processes do not work outside the United States. BorderJump can help you manage the risk of fraud by introducing you to our network of over a half million Latin American and Caribbean consumers as an Aeropost Certified Merchant. All purchases made by this in-network group are guaranteed against fraud for up to $500 per order.
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  • Can I process orders using my existing merchant account and then ship through BorderJump?

    Yes, you can take advantage of BorderShip without installing BorderPay.
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  • Does BorderJump’s payment processing replace my existing merchant account for domestic transactions?

    No, BorderPay is focused on international transactions. We can process US$ transactions but our focus is on enabling customers around the world to use their local payment methods and currency to buy from you. In most cases, adding BorderPay will not conflict with your existing card processing agreements for domestic transactions.
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  • What about chargebacks and foreign exchange fluctuations? 
Who takes the risk?

    With BorderPay, BorderJump assumes all chargeback and foreign exchange risks. It is our responsibility to screen for fraudulent orders before merchandise is released for shipment. After we are confident in the legitimacy of a transaction, we confirm the order in your system and then it ships to our hub. While we accept payments in nearly 200 currencies, we settle with you in US$ (or whatever currency you prefer) so there is no foreign exchange exposure for you.
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  • Will I be able to sell to people who don’t have a credit card?

    Credit card penetration levels in many markets are far below those found in the United States, so it is important to consider alternative payments as part of your strategy. BorderPay can accept a wide variety of alternative payments including cash and money transfers in many of our markets. As part of the Aeropost Shopping Assistant program in Latin America and the Caribbean, unbanked customers can pay in cash and have a shopping assistant make their purchase using a U.S. credit card.
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  • Can BorderJump advise me on which products in my catalog might sell best internationally?

    We have access to years of data related to international consumer preference, buying behaviors and local cultural preferences. Our partners in individual markets also share information regarding the legality and appropriateness of shipping particular products into each country. This information can be used to guide promotion of the most desirable products in any given market.
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  • Is there a limit on the amount international buyers will spend on an online purchase?

    Certain markets do impose restrictions on maximum import value but more often, we find that customers have a self-imposed threshold on the amount they will spend online. There are many reasons for this, but among the most important is the level of trust that exists with a particular merchant. Average size of the order increases as trust increases, which is why it is important to market your brand internationally through BorderMedia. Customers are also aware of the costs and complexities that are often associated with returning products to a U.S. merchant. As more robust returns solutions are implemented, consumer confidence increases along with the amount of money international customers will spend. BorderMedia and the return path available through BorderShip address these important issues directly to maximize both order volume and order size.
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  • Do I have to prepare any special documentation to ship my products internationally or to clear customs?

    No. Because your shipment is to a domestic BorderJump hub, you are not actually making an international transaction. BorderJump takes responsibility for preparing all applicable forms and handling customs clearance.
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  • How long has BorderJump been in business?

    BorderJump was founded in 2008. The company is a joint venture with Aeropost International Services, which was founded in 1987 and is one of the largest e-commerce logistics companies serving Latin America and the Caribbean.
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  • How can I learn more?

    Contact Chris Chamberlain, Director of Business Development at or +1 615 346 9373.
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